DELIVERY & RETURNS POLICY
Complimentary insured worldwide delivery, transparent dispatch timelines, and seamless 30-day effortless returns.
COMPLIMENTARY EXPRESS DELIVERY
Free worldwide priority shipping on all orders over $150. Tracked courier dispatch with insured signature confirmation.
30-DAY EFFORTLESS RETURNS
Enjoy 30 days to try your items. Simple, hassle-free returns and instant exchanges in original presentation packaging.
100% AUTHENTICITY & CARE
Every piece is certified authentic, carefully inspected by our Seoul artisans, and delivered in gold-foiled gift boxes.
01. Worldwide Shipping Destinations & Estimates
All orders are carefully handled, verified, and dispatched within 24 to 48 hours (Monday through Friday, excluding international public holidays) from our flagship fulfillment centers in USA.
| DESTINATION / REGION | ESTIMATED TRANSIT | CARRIER PARTNER | SHIPPING RATE |
|---|---|---|---|
| United States & Canada | 3 – 5 Business Days | DHL Express / FedEx Priority | FREE over $150 ($15 flat) |
| United Kingdom & European Union | 2 – 4 Business Days | DHL Express / DPD Premium | FREE over $150 ($12 flat) |
| South Korea & East Asia | 4 – 6 Business Days | CJ Logistics / EMS Express | FREE over $150 ($12 flat) |
| Australia & New Zealand | 4 – 6 Business Days | DHL Express International | FREE over $150 ($18 flat) |
| Rest of the World | 5 – 8 Business Days | DHL Global Express | FREE over $200 ($22 flat) |
* Transit times are provided as estimates. Custom duties and import VAT are handled seamlessly to ensure frictionless doorstep delivery.
02. Order Tracking & Dispatch Confirmation
Upon dispatch from our logistics hub, you will immediately receive a confirmation email containing your personal tracking number and live courier link. You may also track the real-time status of your parcel anytime via our dedicated concierge portal.
Have an order currently in transit? Track real-time delivery status now.
03. 30-Day Effortless Return & Exchange Policy
We want you to love your Jeju Bloom pieces. If for any reason you are not completely satisfied, you may return or exchange your eligible purchase within 30 calendar days of parcel delivery.
- Pristine Condition: Items must be unworn, unwashed, and in their original, undamaged condition with all designer security tags intact.
- Footwear Care: Footwear must be tried on clean carpeted surfaces to prevent outsole marking and returned with authentic satin dust bags.
- Complete Packaging: All signature gold-foiled boxes, protective wraps, and authenticity certificate cards must be included.
04. Step-by-Step Return Process
Request Return
Contact our concierge team at support@jejubloom.com with your Order ID.
Receive Label
We will email you a prepaid return shipping label and documentation.
Handover Parcel
Pack items in original box and drop off or schedule a DHL/FedEx courier pickup.
Fast Refund
Receive your full refund to your original payment within 48h of inspection.
05. Frequently Asked Questions
If your parcel has not yet been processed by our logistics hub (typically within 2 hours of order placement), our concierge team can update your shipping destination. Please contact us immediately with your Order ID.
Exchanges are processed complimentary. Simply email support@jejubloom.com with your preferred replacement size. We will reserve your item immediately and dispatch it as soon as your return is scanned.
Yes. For major international destinations (USA, UK, EU, East Asia, Australia), import duties and taxes are calculated and settled at checkout to guarantee zero unexpected fees at your doorstep.
In the rare event of transit damage or missing items, please notify our client concierge within 48 hours of delivery. We will arrange an immediate white-glove replacement at zero additional expense.
Need Assistance with Your Order or Delivery?
Our dedicated luxury concierge team is available to assist you with tracking, size exchanges, or bespoke requests.
- Email: support@jejubloom.com
- Helpline: +1-469-423-0529
- Hours: Mon – Sat: 8:00 AM – 8:00 PM CST